MS Dynamics online CRM – killer or overkill for SME’s?

Microsoft Dynamics Online CRM 2011

Microsoft recently launched its new and improved Dynamics online CRM 2011. It’s aggressive price-tag and impressive features shows that Microsoft means business. We will find out if it’s an attractive product for smaller businesses too. Microsoft has been active in the CRM space since 2003 and that Dynamics CRM is already a popular CRM in enterprises. It [...]

Online CRM review: Tactile, Intouch, Capsule & RSS

Online CRM comparison

We have reviewed four of the UK’s leading online CRM’s separately. The full reviews will be published shortly, but this is a taster of what is to come (and maybe all you want to know). We will give you an overview of our findings for easy comparison. Tactile CRM Tactile CRM is a basic CRM [...]

10 reasons to swap your spreadsheets for a CRM

Spreadsheet or CRM benefits

A Customer Relationship Management (CRM) system is, in essence, a database of contacts making it easy to find their details fast, build a record of any past dealings with them, and keep track of outstanding tasks and opportunities. With literally hundreds of packages available online, the CRM market is extremely competitive. And with ever decreasing [...]

10 things to look out for when choosing a CRM

Online CRM

A CRM (Customer Relationship Management) system is a great tool but there are hundreds of different systems out there and it can be tricky and time consuming to find one that suits  your needs, whether it is an online CRM or in-house CRM. Here are some pointers to get you on the right track. Essentials [...]